Returns & Exchanges
Not completely satisfied? We make it easy to return or exchange within 30 days — no hassle, no questions asked.
How It Works
Pack Your Item
Repack the item securely in its original packaging where possible. Include all original accessories, tags, and documentation.
Initiate a Return
Email us at info@homestore.com with your order number and reason for return. We will respond within 24 hours with instructions.
Ship It Back
Send the package to us using your preferred carrier. We recommend using a tracked service. Return shipping costs are covered by the customer unless the item is faulty.
Refund or Exchange
Once we receive and inspect the item, we will process your refund within 5–7 business days or dispatch your replacement immediately.
Frequently Asked Questions
We accept returns within 30 days of the delivery date for most items in original, unused condition.
Perishable goods, personalised items, and products marked as final sale are not eligible for return. Gift cards are non-refundable.
Yes! If you'd like a different item, colour, or size, simply initiate a return and place a new order. We'll process your refund as soon as we receive the original item.
We're sorry to hear that. Please email us at info@homestore.com with photos of the damage within 48 hours of delivery. We will arrange a free replacement or full refund.
Refunds are returned to the original payment method. Please allow 5–7 business days after we receive your return for the refund to appear.
Still have questions?
Our customer care team is available 7 days a week and will get back to you within 24 hours.